🔒 Privacy Policy

Overview

At www.pammipeat.com, accessible from www.pammipeat.com, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document explains what information is collected and recorded by PammiPeat and how we use it.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us:

📞 +91 9361030846 📧 info@pammipeat.com

This Privacy Policy applies to our online activities and is valid for visitors to our website with regards to the information they share and/or we collect at www.pammipeat.com. This policy is not applicable to any information collected offline or via channels other than this website.

✅ Consent

By using our website and purchasing our products, you hereby consent to our Privacy Policy and agree to its terms.

📋 Information We Collect

We collect information in the following ways:

When you visit our website:

• Browsing behaviour and pages visited
• IP address and browser type
• Device information and operating system
• Referring website or source

When you place an order:

• Full name
• Delivery address (city, state, country, PIN/ZIP code)
• Email address
• Phone number
• Payment information (processed securely — we do not store card details)
• Order history and preferences

When you contact us:

• Name, email address, phone number
• Contents of your message or query
• Any attachments or images you share with us

When you register an account:

• Name, email address, phone number
• Delivery addresses saved to your account

🎯 How We Use Your Information

We use the information we collect for the following purposes:

• ✅ To process and fulfil your orders — including dispatch, delivery, and tracking
• ✅ To communicate with you regarding your orders, queries, and complaints
• ✅ To provide customer support and resolve issues
• ✅ To send order confirmations, shipping updates, and tracking details via email or WhatsApp
• ✅ To improve our website — understand how visitors use it and enhance their experience
• ✅ To personalise your experience on our website
• ✅ To send promotional offers, new product launches, and gardening tips — only if you have opted in
• ✅ To prevent fraud and ensure secure transactions
• ✅ To comply with legal obligations under Indian law and international regulations

📦 Product-Related Information

When you purchase PammiPeat products:

• Your delivery address is shared with our courier and logistics partners solely for the purpose of delivering your order
• Your order details are maintained in our records for warranty, quality, and legal compliance purposes
• For international orders, your details may be shared with customs authorities as required by law
• We maintain batch records of products dispatched for quality control and traceability purposes
• Your information is never sold to third parties for marketing purposes

🍪 Cookies and Web Beacons

Like any other website, www.pammipeat.com uses cookies. These cookies are used to store information including:

• Visitor preferences and settings
• Pages visited on our website
• Items added to your cart
• Login session information

The information is used to optimise your experience by customising content based on your browser type and browsing behaviour. You can choose to disable cookies through your individual browser settings — however, some features of the website may not function correctly without cookies.

📊 Log Files

www.pammipeat.com follows standard procedure of using log files. These files log visitors when they visit our website. Information collected by log files includes:

• Internet Protocol (IP) addresses
• Browser type and version
• Internet Service Provider (ISP)
• Date and time of visit
• Pages visited and referring pages
• Number of clicks

This information is used for analysing trends, administering the site, tracking user movement on the website, and gathering demographic information. This data is not linked to any personally identifiable information.

🤝 Third Party Services

We use trusted third-party services to operate our website and business. These include:

Each of these third-party service providers has their own Privacy Policy governing how they handle your data. We encourage you to review their respective policies.

📢 Advertising & Marketing

• We may use your email address or phone number to send promotional offers, new product announcements, and gardening tips — only if you have opted in
• You can opt out of marketing communications at any time by contacting us at info@pammipeat.com or clicking the unsubscribe link in our emails
• We may run targeted advertising on Facebook and Instagram using anonymised audience data
• We do not sell your personal data to advertisers or third parties

🌍 International Users — GDPR Rights

For customers in the European Union and other regions covered by GDPR, you are entitled to the following rights:

• Right to Access — You have the right to request copies of your personal data
• Right to Rectification — You have the right to request correction of inaccurate information
• Right to Erasure — You have the right to request deletion of your personal data under certain conditions
• Right to Restrict Processing — You have the right to request restriction of processing your personal data
• Right to Object — You have the right to object to our processing of your personal data
• Right to Data Portability — You have the right to request transfer of your data to another organisation

If you make a request, we will respond within 30 days. To exercise any of these rights, please contact:

📞 +91 9361030846 📧 info@pammipeat.com

🇺🇸 California Users — CCPA Privacy Rights

Under the CCPA, California consumers have the right to:

• Request that we disclose the categories of personal data we have collected about them
• Request that we delete any personal data we have collected
• Request that we do not sell their personal data

If you would like to exercise any of these rights, please contact us. We will respond within 30 days.

👶 Children's Privacy

Protecting children's privacy online is important to us. www.pammipeat.com does not knowingly collect any personally identifiable information from children under the age of 13.

If you believe your child has provided personal information on our website, please contact us immediately at info@pammipeat.com and we will promptly remove such information from our records.

🔐 Data Security

We take the security of your personal information seriously:

• All transactions on our website are SSL encrypted
• Payment information is processed through PCI-DSS compliant payment gateways
• We do not store your credit/debit card details on our servers
• Access to customer data is restricted to authorised personnel only
• We regularly review our data collection, storage, and processing practices

📱 WhatsApp & Phone Communication

When you contact us via WhatsApp or phone:

• Your number will be used only for responding to your query or order
• We may send order updates and tracking information via WhatsApp
• We will not add you to promotional broadcasts without your consent
• You can request to be removed from our WhatsApp communications at any time

🔄 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on this page with a revised "Last Updated" date
• Sending an email notification to registered customers

We encourage you to review this Privacy Policy periodically.

📞 Contact Us — Privacy Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Pammi Peat Unit of M/s. Padmam Agri Produce Vaiyavoor Village, Kanchipuram, Tamil Nadu, India — 631561

"Your privacy matters to us as much as your plants do." 💚

Let's grow a greener tomorrow — together. 🌱